Return Policy

Our return/exchange policy:

  • We don't offer refunds at this time.
  • We do offer exchanges for orders placed on hundredoaksmercantile.com if you want the same design on a different size of the same item.
  • You are responsible for a 8% restocking fee, shipping costs, any applicable taxes associated with returning items, lost/mis-mailed packages you are returning to us, and the re-shipment of new items to you.
  • Items for exchange must be returned within 30 days of purchase.
  • Replacements will only be shipped after we have received your returned items.
  • Returned items must be unworn, unwashed, or otherwise unused
  • Save the tracking number when sending us a package of items to exchange in case proof is needed of mailing.
  • There is a limit of one exchange per order. (e.g. no replacements for replacements)
  • We will not re-ship returned items for any reason.
  • We only offer exchanges for customers in the US at this time.
  • The majority of returned shirts will be donated to help the less fortunate in South Carolina.

How to exchange (3 steps):

  1. Figure out what items/sizes you need.
    • Use the size guide. (Also found on every product page)
  2. Place a special order for the replacement items.
    • Follow the instructions.
  3. Return your items needing exchanged.
    • Somewhere clearly visible on the outside of the package, write RMA:XXXXX where the X's is your order number. You can find this in the order confirmation email you should have received from us.

      Mail to:
      Hundred Oaks Mercantile
    • 114 E Richardson Avenue
    • Suite B
    • Summerville SC 29483

That's it. After we've received both your replacement order and the returned items, we will ship out your new order. You will receive a shipping confirmation when it's in the mail.