Return Policy
Our return/exchange policy:
- We don't offer refunds at this time.
- We do offer exchanges for orders placed on hundredoaksmercantile.com if you want the same design on a different size of the same item.
- You are responsible for a 8% restocking fee, shipping costs, any applicable taxes associated with returning items, lost/mis-mailed packages you are returning to us, and the re-shipment of new items to you.
- Items for exchange must be returned within 30 days of purchase.
- Replacements will only be shipped after we have received your returned items.
- Returned items must be unworn, unwashed, or otherwise unused
- Save the tracking number when sending us a package of items to exchange in case proof is needed of mailing.
- There is a limit of one exchange per order. (e.g. no replacements for replacements)
- We will not re-ship returned items for any reason.
- We only offer exchanges for customers in the US at this time.
- The majority of returned shirts will be donated to help the less fortunate in South Carolina.
How to exchange (3 steps):
-
Figure out what items/sizes you need.
- Use the size guide. (Also found on every product page)
-
Place a special order for the replacement items.
- Follow the instructions.
-
Return your items needing exchanged.
- Somewhere clearly visible on the outside of the package, write RMA:XXXXX where the X's is your order number. You can find this in the order confirmation email you should have received from us.
Mail to:
Hundred Oaks Mercantile - 114 E Richardson Avenue
- Suite B
- Summerville SC 29483
- Somewhere clearly visible on the outside of the package, write RMA:XXXXX where the X's is your order number. You can find this in the order confirmation email you should have received from us.
That's it. After we've received both your replacement order and the returned items, we will ship out your new order. You will receive a shipping confirmation when it's in the mail.